Refund Policy

Effective Date: [Insert Date]

At Gloss Lab, we’re committed to providing high-quality products and exceptional service. Every order is handled with care, and we do our best to ensure your experience is smooth from start to finish. To maintain transparency and fairness, we’ve outlined our refund policy below, which applies to all purchases made through glosslab.cc.

1. General Refund Policy

All sales at Gloss Lab are considered final. We do not offer refunds for:

  • Used or opened products
  • Change-of-mind purchases
  • Shipping costs, unless the product is defective or incorrect

We encourage all customers to review product details carefully before purchasing. If you have questions before ordering, feel free to contact our team — we’re here to help!

2. Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact us within 7 days of delivery at info@glosslab.cc with your order number and a photo of the issue. We’ll review your request and work to resolve it as quickly as possible, either by replacing the item or issuing store credit. All replacements are issued at our discretion.

3. Return Eligibility

To be eligible for a return, the item must be:

  • Unopened and in its original packaging
  • Returned within [Insert number] days of delivery

Return shipping costs are the responsibility of the customer unless the item is deemed faulty or incorrect.

4. Refunds & Processing

Approved refunds may take up to 5–10 business days to appear on your original payment method, depending on your bank or payment provider. We’ll notify you once your refund has been processed.

5. Subscription or Pre-Order Items

Subscription or pre-order items are charged in advance and are non-refundable once processed. You may cancel future renewals at any time through your account or by contacting us before the next billing cycle.

6. Service Interruptions

Gloss Lab is not responsible for delays or delivery issues caused by third-party carriers, natural events, or other disruptions beyond our control. Refunds will not be issued for late deliveries once an item has shipped.

7. Contact & Disputes

If you’re unhappy with your order or have any concerns, please contact our support team at info@glosslab.cc before initiating a chargeback or dispute. We’re committed to resolving issues fairly and promptly.

8. Acceptance of This Policy

By placing an order with Gloss Lab, you agree to this Refund Policy in full. We reserve the right to update or revise this policy at any time. Please review it periodically to stay informed.

Still have questions? We’re always here to help — reach out at info@glosslab.cc.